Guest Services

Guest Services

The Old Gaol Serviced Apartments priority is to ensure that you enjoy a stress-free stay and offer the following guest services as standard:

Telephone – In lounge and bedroom 1 with free calls to UK landlines and mobiles.

Internet – Wireless broadband internet.

Welcome Pack – A complimentary pack designed to assist you upon arrival. It includes cereal, tea, bread, butter, jam, marmalade, orange juice, coffee, sugar, milk, dishwasher tablets and washing powder tablets.

Information Folder – This pack contains information on the apartment including how to operate the different appliances, what to do in an emergency call out, tourist information maps and brochures, restaurants, local transport and useful telephone numbers.

Bed Linen and Towels – All bedding and towels are changed weekly.

Housekeeping – All apartments are cleaned throughout on a weekly basis, including a change of clean bedding and towels.

Cot and High Chair Hire – These can be provided subject to availability. Please request at the time of booking to avoid disappointment.

Parking Space – An allocated parking bay is assigned upon arrival in the secure underground car park.

Gym Membership – An on-site residential gym is available throughout your stay.

Meet and Greet – We are there to welcome our guests within office hours.

The following guest services are available for an additional charge:

Early Check-in – Our standard check-in is from 2pm, however if you are arriving to your apartment earlier than 2pm, we can offer a priority check-in between 12pm and 2pm, subject to availability. You will need to notify the Reservations Team at the time of booking.

Late Check Out – Our standard check-out is 10.00am. However, if you wish to extend your check-out until 12 noon, please contact the Reservations Team at least 24 hours in advance to see whether this is possible.

Bespoke Welcome Pack – If our complimentary welcome pack is not suitable, our Guest Relations Team are more than happy to substitute specific items to accommodate you. However, this must be highlighted at the time of booking.

Celebration Pack – This pack includes a bouquet of flowers, chocolates and a bottle of champagne upon arrival. A minimum of 48 hours notice is required by our Reservations Team.

Dry Cleaning and Laundry Services – Please contact our Guest Relations Team if you require any of your clothing dry cleaned or laundered.

Additional Cleaning Services  – Our apartments are cleaned weekly whilst occupied, but we are happy to tailor our cleaning service for you as an additional service. Please contact our Guest Relations team who will arrange for our house-keeping team to assist you.

Forgotten Essentials – Our Guest Relations Team can arrange to have these delivered to your apartment.

Airport Collection and Return Service – We can organise airport transfers from any international airport. Please request this service with our Reservations Team at the time of booking.

Collection from Train Station or Place of Work – We can organise one of our reputable taxi companies to collect you from Didcot, Radley or Oxford train stations and also arrange transfers to and from your place of work. Please request this service with our Reservations Team at the time of booking.

Personal Shopping Service – If you wish to reserve seats at the theatre, book a restaurant or spa treatments etc, our Guest Relations Team would be happy to assist.

Car Hire – We can arrange car hire for the duration of your stay. Please inform our Reservations Team at the time of booking.

Daily Newspaper – If you require a daily newspaper, please contact our Guest Relations Team who will arrange this.

Please contact our Guest Relations Team via guestrelations@oldgaol.co.uk if you wish to find out further information on the services we offer.

Availability

If you already know what apartment you’re interested in, check availability here, otherwise take a look at our apartments.

Maintenance

Should a maintenance visit be necessary, one of our experienced members of staff will be available to resolve any issue that may arise during your stay.

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